Below is some info and tips and tricks and also how manufacturers act and think about complaints and what can be considered an okay complaint or not. The first and most important thing is that the product must be considered to have the original defect. If the defect occurs through wear and tear, you must be able to prove that the defect occurred very early. Also some tips and tricks!

* Do I need to varnish the blade?
Answer: No, but if the veneer comes off when regluing, the manufacturer has the right to reject a complaint because the product is refined (assembled). Let us at TT-one glue the racket and varnish the blade and we will help you with regluing and we take responsibility for what we do.

* What if you varnish the blade yourself and the veneer comes off?
Answer: You have refined the product yourself and added a layer that is not original. The complaint will not go through.

* Can veneer come off at the edge by itself?
Answer: Yes, it has happened but very rarely. It is an approved complaint. But most often they come loose when the racket touches the table in an unnatural way and then it is not an approved complaint. You can prevent this by varnishing the blade (also on the sides) and putting on an edge tape that holds them together.

* Can a blade break at the handle?
Answer: Yes, it happens, but it will never be considered a complaint. Either the blade has been subjected to heavy pressure (load) or you have accidentally hit the racket on the table. If this happens, it is to protect you as a player because you do not want to break your wrist. However, if you take the racket out of your case and play a little and it comes loose, something has put a lot of strain on the blade, such as someone stepping on the case or bag. A blade down at the handle does not break by itself. It takes a lot of force for it to break. Storing the racket in a case is important but it does not always help.

* Does the rubber come loose a little at the edges?
Answer: This is very normal. Table tennis glue is not superglue. Sometimes you just need to tap the rubber or touch the table for it to come off. It doesn't matter which glue you use. You can minimize the risk by using edge tape that covers well. We usually say that 12mm wide edge tape for rackets that have 2.0mm rubber on both sides is a good rule. If you are going to re-glue, always remove the entire rubber. Putting a little glue in a crack is usually never good.

* I have a bubble between the topsheet and the sponge?
Answer: Yes, it is a complaint if it is really in the hit pattern and not out at the edge. It happens very rarely, but the glue between the surface and the sponge can come off. However, this assumes that you have glued only with water glue and not added booster. The booster itself can cause the sponge to move (expand). If you have used booster, the complaint will not go through, it is quite clearly visible on the surface being stretched. If it comes off at the edges where you do not hit, then it is something else.

* My new rubber does not feel the same as my old one?
Answer: It can make a lot of difference. The topsheet always has the same character. What differs is the hardness of the sponge. But why? Well, almost all factories make their rubbers +-2.5 degrees. Let's say you buy a rubber with 47.5 degrees. The first time it might be closer to 46 degrees and the next time it might be around 49 degrees. That's enough for you to feel the difference but you can't do anything about it. What you can do is weigh the rubbers beforehand and write down what they weighed with the packaging. If you buy the same weight next time, it will be very close to the same hardness next time. Sometimes the surface rubber can differ slightly in weight but usually it is the same and a maximum of a few grams differs.

* I see many people playing with a black rubber on their forehand, why do they do that?
Answer: It was the Asian players who started this because they have a warmer climate. Then to go into detail, it becomes chemistry in how black color looks in pigment and heat. Black colour becomes denser and the pigment's ability to absorb all wavelengths of visible light. Which prevents reflection and creates a feeling of total absorption. This heat development, when the light is absorbed, is converted into heat energy. This makes black objects significantly hotter. So having a denser material like surface rubber gives more heat (spin) and holds in more spin in warmer climates. Here in Sweden or in the Nordic countries where halls are not so warm, it has little significance but it does exist. "Did you know that black clothes protect better from the sun than white"? It is the density of the black colour. White shirts are said to have a factor of around 7 so don't forget the sunscreen but we don't sell that here at TT-one :)

* Can edge tapes break a rubber?
Answer: Yes, if you pull very fast there is a risk but you will not get through a complaint. When the edge tape is put on, it is very good adhesion immediately so be careful. The edge tape is there to protect both the blade and the rubber. You will notice if you loosen it that a little sponge can come with it, it is natural. Sometimes almost too much sponge comes off and you can't do anything about it, often the sponge is then very soft and sensitive. You can use a sharp knife when glueing the rubber, if the knife is at a right angle, the edge tape also sits a little in the surface rubber which is a little more durable. Buying an expensive edge tape will not help. There are not many factories and the fabric and adhesive are very similar, choose a design you like and with the right width.

* Does it matter which glue you use?
Answer: Yes, there are different types. Some stick harder than others. If you buy a glue that sticks too hard, it can be difficult to get the rubber off without damaging the blade or rubber. Always remove the rubber from the bottom up (starting at the handle). Never pull from the sides, that's where the veneer is weakest.

* How do you glue a table tennis racket?
Answer: We will make a video on this shortly. Get help the first few times is our short answer. It's not really difficult if you have all the stuff in front of you and are a bit handy. If you want to try it yourself, make sure you have glue, glue sponge, edge tape and knife/scissors. Remember that the knife should be sharp, preferably a carpet knife. Feel free to try our glue package that is available as an option. Call us if you want a short description!

* My new waterbased glue hardens, can I complain about it?
Answer: No, not if it hardens. It's difficult to keep them tight so that no air gets in. Many glues come in a zip-bag that can be resealed. Storing the glue in the zip-bag will extend the lifespan a lot. If you buy glue that is not in a bag, it is a good idea to take your own bag with you. Don't forget to shake the glue from time to time and especially when you are going to glue so that the ingredients are mixed in the glue. Works just like a paint can that you have to stir around before. The lifespan is very normal for glue.

* How long does a pair of shoes last?
Answer: If you are going to get a fully approved complaint, you should notice it within a week or so. Otherwise, it will be counted as wear and tear and at best you will get some kind of compensation, so called wear and tear deduction. The stresses found in table tennis and badminton are extreme. There are no shoes that can withstand this for a longer period of time. We usually say that if they last four months, you should be satisfied if you train 2-3 times a week and compete from time to time. You can increase the lifespan by buying the right size and a shoe that can handle your weight and is more stable, but generally there is no good answer. If the manufacturer is a recognized shoe manufacturer, they usually last longer.

* What size should I get for my shoes?
Answer: A table tennis shoe should fit tightly on the foot. You can't buy a shoe and grow in it. You shouldn't squeeze the shoe, then you will sometimes get the ball right and sometimes wrong. Feel free to come to the store and try it on or when we are at competitions. You can draw your foot on paper and measure the middle with the longest distance. That measurement plus 5-7mm on the inside measurement of the shoes is a good guideline. Then you can call us and check which size is closest in your model. BUT since comfort and feel must also work, we always say, it's better to buy two pairs and send one back, you will save a lot of shipping costs and time. Just buying one pair if you are unsure can be an expensive story and a boring experience because shipping today costs a lot. We already subsidize all shipping today so we really don't make any money on it.

* What size should I get for my clothes?
Answer: Different brands have different factories. Try a friend's or talk to them at training. TT-one does not manufacture or sew any clothes, but goes by what is stated in the garment. Just because you have, for example, a small in everything else, does not mean that a small works for all garments. It is okay to make returns (read how on the website) and change to the right size. BUT since comfort and feel must also work, we always say, it is better to buy two sizes and send one back, you will save a lot of shipping costs and time. Just buying one garment if you are unsure can be an expensive story and a boring experience because shipping today costs a lot. We already subsidize all shipping today, so we really do not profit from it.

* How often should I clean the rubbers?
Answer: The short answer is after each training session. If the dust remains, it will wear down the rubber. First of all, wash with a little hand soap and water, then wipe with a cleaning sponge to remove all grease. Then put the racket in a clean plastic bag, which is then placed in a racket case. Do not use cleaning fluids when the racket is new, just soap and water. Change the plastic bag when you notice that dust has collected in it. There are many manufacturers that sell protective foil, but use these with caution. If you press too hard and dirt remains, you can, in the worst case, push a hole in the rubber.

* Why use a table tennis socks in a table tennis shoe?
Answer: You usually get a slightly thicker stump. This means that you do not slide as easily in the shoe. It also increases comfort with all the starts and stops that occur at the table. They are worth their money and that is why there are many on the market.

* My balls break very easily, can I complain about this?
Answer: Yes, it is possible. If you have bought a competition ball (3-star, ITTF approved), you are not only buying one that lasts better, but also a ball that has better properties. If they are to be approved, there should be a crack in the joint of the ball (where the ball is weakest). If the ball cracks in the middle, it is due to dirt on the racket or in the hall (floor or wall). A training ball (1-star, 2-star) is difficult to complain about because you get what you pay for. The brands themselves put the marking on these training balls. There are better and worse training balls, but please call us if you have any questions.

* Which ball should I use?
Answer: Never press a ball, it will bend and be difficult to return to the correct function. There are only a handful of ball factories, call us if you have any questions. Buying an expensive ball means nothing, it is the marking 3-star ITTF that you should look for. If you are an adult, you need a hard ball. Always buy 3-star ITTF approved balls so you get the hardest and the best quality. The power that an adult has makes a 3-star ITTF ball the only right solution. For schools, recreation centers and club training (for the younger ones), the training balls are fine.

* Will I become better as a beginner or a better beginner if I buy a racket for 2000 SEK?
Answer: No, absolutely not. On the contrary! Table tennis is primarily a technical sport that is about not missing, so to be able to handle a racket for 2000 SEK you need to have played for a while. You will develop with each year you train even after the age of 30 :) but you should have good technique and control in the game before you buy something too expensive. In the beginning, you will do great with the beginner racket and later the continuation racket. When you then master them and even the coach thinks the same, you can invest in a more expensive racket. Feel free to call us for tips and tricks. Buying a racket too quickly will cause your technique to be wrong, you will not dare to hit the shot and in the end you will get tired and quit. We don't want you to do that, so it's better to call us from the beginning to get good tips. We see how many younger people (even on the Sweden Tour) have crazy fast blades and rubbers, you will not be winners in the long term because it is cool to set one or two good topspins every practice. Table tennis is about letting your opponent miss and you should have every ball on the table.

* Should I buy an indoor table or an outdoor table?
Answer: Indoor tables are best if the table can be stored indoors or in a place where moisture does not build up to a large extent. A garage can also work if there is a little heat. The bounce is more natural on indoor tables. For all other storage, outdoor tables are recommended. Protecting the table with a table cover is optimal for both types. It protects the surface from dirt and impacts. In addition, the table cover protects the net and the net stand, especially on outdoor tables, which are usually the first to break. Don't forget to wipe the table down before playing. Balls and rackets last longer.

* What thickness should I buy for my indoor table?
Answer: As thick as possible or whatever you can afford. The natural bounce will be as similar to the tables at the club and at competitions. The table weighs a little more but you also get a better base that can withstand more if someone happens to sit on it. The thick chipboard does not warp so easily. But if you are going to choose one of the thinner thicknesses, consider choosing one with a border. Borders have many advantages, hold the board together better and are easier to resell. There are three large factories in Europe that make almost all tables sold in Sweden. Many times the same tables are made but have different brands. Call us if you have more questions about this, no need to throw money away if they have the same properties. The absolute thinnest particle boards are not for clubs, schools and leisure centres. They do not last long and they need a good base to last.

* If I have bought a table and see that the packaging is damaged, should I accept it?

Answer: It depends on you and your strength. Check the box or boxes very carefully, especially the edges. However, you should always ask the driver to make a note in his box and ask to see their note. Feel free to take your own pictures immediately. If you do not do this, you may be left with a broken or damaged table without compensation. The shipping company may consider that you have lost or damaged the table yourself after receiving it. The shipping company takes full responsibility for the goods when they are collected from the sender, which means that TT-one cannot influence the investigation. For example, we cannot send a damaged table without the shipping company noting this. If you cannot bear to worry, you should refuse or refuse to receive it. The table will be returned to the sender and they will have to check the damage and discuss it with the shipping company. If you can, you should receive it, open the package immediately and check for any damage. The shipping company must have filed a damage report within 7 days to even check it, as the damage may be hidden. Damage to the cardboard box at one edge may mean that the frame is bent and the chipboard may have a dent on the side. If it is noted in the driver's box, that is good, but otherwise they may say that you lost it yourself. So be careful when receiving and double-check that the driver has noted it.